| Customer Care Excellence : How to Create Customer Focus | |
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This course is specially designed for a CEO, entrepreneur, business consultant, human resource managers, marketing managers, customer service managers and front line staffs. Customer service is about building an organisation that is appealing to the kinds of customers that you want; it is about giving those customers the experiences that make them come back; it is about measuring the improving what you do and how you do it. This course focuses on external customers, with a particular emphasis on the private sector and makes customer service happen in your organisation. |
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